🔒 Privacy Policy

1. Information We Collect

1.1 License Request & Account Information

When you request a license or register for BitOSDT, we collect:

• Full Name: To identify your license and provide personalized support
• Email Address: For license delivery, account verification, and important updates
• Company Name (Optional): For business licensing and support purposes
• IP Address: For security, fraud prevention, and rate limiting

1.2 Hardware & System Information (HWID Tracking)

When you activate BitOSDT software, we automatically collect:

• MAC Address: Primary hardware identifier to tie licenses to specific devices
• Device Name: Computer name for identification purposes
• Operating System: Version and edition (e.g., "Windows 11 Pro 64-bit")
• Memory (RAM): Total RAM specifications (e.g., "16 GB")
• CPU Information: Processor model and specifications
• IP Address: At the time of activation

1.3 Usage & Analytics Data

We collect anonymous usage data to improve our website and software:

• Page visits and navigation patterns
• Download attempts and completions
• Feature usage within the software
• Error logs and crash reports (anonymous)

2. How We Use Your Information

We use the collected information for:

2.1 Service Delivery

• Generating and delivering license keys
• Software activation and validation
• Providing download access to licensed users
• Processing HWID resets when changing devices

2.2 Communication

• Sending license keys and activation instructions
• Important security updates and notifications
• Technical support and troubleshooting assistance
• Optional marketing emails (you can unsubscribe anytime)

2.3 Security & Fraud Prevention

• Detecting and preventing license abuse
• Rate limiting to prevent automated attacks
• Identifying suspicious activation patterns
• Enforcing HWID restrictions to prevent sharing

2.4 Improvement & Development

• Analyzing anonymous usage patterns to improve features
• Identifying and fixing bugs
• Understanding hardware/software compatibility issues
• Optimizing performance for different system configurations

3. Third-Party Services

3.1 Email Delivery (Mailgun)

We use Mailgun (EU Region) to send emails. Your email address and name are shared with Mailgun for delivery purposes only. Mailgun's privacy policy: https://www.mailgun.com/legal/privacy-policy/

3.2 Cloud Hosting

Our website and services are hosted on secure cloud infrastructure. Your data is stored in encrypted databases with regular security updates and backups.

3.3 No Third-Party Marketing

We do NOT:

• ❌ Sell your personal information to anyone
• ❌ Share your data with third-party marketers
• ❌ Use your information for advertising networks
• ❌ Track you across other websites

4. Data Retention

We retain your information for different periods based on type:

• License & Account Data: Retained while your license is active and for 1 year after expiration/cancellation
• Hardware Information: Retained while license is active; deleted immediately upon request or 90 days after license expiration
• Email Communications: Logs retained for 6 months for troubleshooting purposes
• Usage Analytics: Anonymous data retained indefinitely for service improvement

5. Your Privacy Rights

You have the following rights regarding your personal data:

5.1 Access & Portability

You can request a copy of all personal data we hold about you by emailing support@bitosdt.com

5.2 Correction

If any information we hold is incorrect, contact us to have it corrected.

5.3 Deletion ("Right to be Forgotten")

You can request deletion of your personal data. Note: We may retain certain information if required by law or for legitimate business purposes (e.g., preventing license fraud).

5.4 Opt-Out of Hardware Tracking

Email us to disable HWID tracking for your license. Your license will continue to work, but hardware information will no longer be collected.

5.5 Opt-Out of Marketing Emails

Click "unsubscribe" in any marketing email, or email us at support@bitosdt.com

6. Data Security

We implement industry-standard security measures to protect your data:

• 🔒 SSL/TLS Encryption: All data transmitted is encrypted
• 🔒 Database Encryption: Sensitive data is encrypted at rest
• 🔒 Access Controls: Limited employee access on a need-to-know basis
• 🔒 Regular Updates: Security patches applied promptly
• 🔒 Secure Authentication: Admin access protected with strong passwords

7. Cookies & Tracking

Our website uses minimal cookies for:

• Session Management: To keep you logged in (admin panel)
• Analytics: Anonymous visitor counting and page views
• Security: CSRF protection and bot detection

We do NOT use: Third-party advertising cookies or cross-site tracking

8. Children's Privacy

BitOSDT is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Liability Limitations

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be announced via:

• Email notification to licensed users
• Notice on our website homepage
• Updated "Last Modified" date below

Continued use of BitOSDT after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights:

We aim to respond to all privacy-related inquiries within 48 hours.